If you have any further questions feel free to reach out to our support team via email firstname.lastname@example.org.
Dimi desserts can be refrigerated for up to 28 days from receipt. If your order is delayed by 2 or more days, please dispose of the product or refuse delivery, as it will no longer meet our quality standards or be suitable for you to enjoy. Please contact us at email@example.com for assistance if this occurs.
Dimi desserts can be enjoyed hot or cold. Our glass is microwave safe - just be sure to remove the foil. Similarly, you can warm up your desserts in the oven, if you’d like.
We currently offer a Gluten-Free Chocolate Fudge Cake and Vegan Carrot Cake. However, our products are made in an open kitchen that uses eggs, milk, peanuts, soy, and wheat. Cross contamination is a possibility.
Click on this link to view each Dimi product and it's nutritional label.
We cold-pack and ship your desserts via UPS, to ensure the best possible condition. We ship Monday-Friday, with weekend orders shipping Monday. Shipping fees are $10-$30 depending on delivery date and destination.
We are so sorry! Please send us a note at firstname.lastname@example.org within 48 hours of delivery with a photo of the damaged package, and we will make things right!
Due to the perishable nature of our products, Dimi does not accept returns, offer exchanges, or provide refunds on any shipments unless the issue in question is the result of an error in our manufacturing, packaging, or handling of your order.
As a policy, we do not offer refunds for mistakes made during the ordering process by the customer or delays caused by our shipping partners due to error, strikes, inaccurate shipping information, natural disasters, mistakes made by our shipping partner’s employees or similar reasons that are outside of our control. That said, we are ready to engage with you and may be able to make accommodations in exceptional circumstances.
Check out our Find Us page to locate Dimi products closest to you.